Frequently Asked Questions
Where are your products made?
All of our products are hand crafted in Durham, NC.
Where do you get your materials?
We source all of the materials that go into our products from different suppliers around the country. When possible, we try to use materials that are made locally or within the US. We proudly use leathers made in the US and label them on each of our product pages.
Because our products are handmade with natural materials, they can have variation in appearance, feel, and color. We use premium quality leathers without brands but they may have minor marks or blemishes on the outer and inner side. If you ever receive a product that appears to be damaged we will happily replace it.
Do you repair items?
From dog bites to bike spills, we know that the unexpected happens. If possible, we will happily repair any of the products that we have made. Send us an email with pictures to firstname.lastname@example.org and we will provide a repair quote.
What are your guarantees?
We are extremely proud of the products we craft by hand and we want you to be equally as proud to use them and show them off! If you ever receive a product that you are unhappy with, please contact us and we will either replace it or return it.
All of our products have a lifetime guarantee that covers defects in materials and craftsmanship. If at any point your product has gotten damaged due to flaws in craftsmanship or flaws in the materials, we will repair or replace the product. Any damages caused by unintended product use will not be covered under our Lifetime Guarantee.